Assistant Resort Manager

Job Title: Assistant Resort Manager - Food & Beverage, Front Office

Location: Zen Hotels by Keekoo Stays, Manali, Himachal Pradesh

About Us:

At Keekoo Hospitality, we strive to provide unforgettable experiences for our guests. Nestled in scenic surroundings, our resort offers unparalleled service and amenities. We believe in creating a harmonious environment where both guests and staff feel valued and cared for. Join us in our journey of hospitality excellence.

Position Overview:

We are seeking a dynamic and passionate Assistant Resort Manager to oversee the Food & Beverage, Front Office, and Restaurant departments. The ideal candidate will be responsible for ensuring seamless operations, exceptional guest experiences, and a supportive environment for our employees. This role requires strong leadership skills, attention to detail, and a commitment to delivering outstanding service across multiple areas of the resort.

Key Responsibilities:

1. Hassle-free Check-in & Check-out:

- Streamline check-in and check-out processes to minimize guest wait times.

- Coordinate with front office staff to ensure efficient handling of guest arrivals and departures.

2. Room Readiness & Upsell/Cross-sell:

- Work closely with housekeeping and maintenance teams to ensure rooms are prepared on time and to the highest standards.

- Implement strategies to upsell and cross-sell resort amenities and services to enhance guest experience and revenue.

3. Employee Experience:

- Conduct timely training sessions for food & beverage, front office, and restaurant staff to ensure they are equipped with necessary skills and knowledge.

- Regularly review employee performance and provide constructive feedback to support their growth and development.

4. Vendor Experience:

- Identify suitable vendors for food, beverages, and other supplies required for resort operations.

- Negotiate with vendors to secure the best rates and quality of products, ensuring cost-effectiveness without compromising on standards.

5. Property Experience:

- Manage credit systems and payment schedules with vendors and suppliers to maintain smooth operations.

- Oversee cleanliness and maintenance of guest rooms, property areas, and restaurant facilities, adhering to hygiene and safety standards.

6. Food & Beverage Operations (Including Restaurant and Room Service):

- Supervise food & beverage staff to ensure efficient service delivery and exceptional dining experiences for guests in the restaurant and through room service.

- Collaborate with the culinary team to maintain high-quality food standards and develop seasonal menus.

- Monitor inventory levels and order supplies to meet demand while minimizing waste.

- Ensure compliance with health and safety regulations in food preparation and service areas.

7. Guest Feedback:

- Implement systems to collect guest feedback and reviews, ensuring timely responses and appropriate action plans.

- Analyze guest feedback data to identify areas for improvement and implement strategies to enhance guest satisfaction.

Requirements

Requirements:

- Bachelor's degree in Hospitality Management or related field preferred.

- 3-4 Years experience in a supervisory role within the hospitality industry, with a focus on Food & Beverage, Front Office, and Restaurant operations.

- Excellent communication and interpersonal skills.

- Strong leadership abilities with a customer-centric approach.

- Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

- Proficiency in relevant software applications such as property management systems and Microsoft Office suite.

Benefits

Benefits:

- Competitive salary commensurate with experience.

- Opportunities for career advancement and professional development.

- Performance Incentives

Keekoo Hospitality is an equal-opportunity employer and welcomes applications from individuals of all backgrounds.