Concierge Associate

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Job Description

• Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
• Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
• Responsible for providing courteous and competent services to the guests.
• Any matter which may effect the interests of Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management.
• Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

12th, Diploma or Degree or any other equivalent Qualification

Additional Information

Minimum of 01 - 02 years of Experience, minimum 0-1 year experience in same designation