RECEPTIONIST

Responsibilities:

• Guest Services:
• Greet guests upon arrival with a warm and friendly welcome.
• Check guests in and out efficiently, processing payments and providing necessary information about the hotel's amenities and services.
• Handle guest inquiries and resolve any issues promptly and courteously.
• Provide assistance to guests with special needs or requests.
• Reservations:
• Manage room reservations, including making bookings, cancellations, and modifications.
• Ensure accuracy of reservation information and follow up with guests to confirm details.
• Maintain up-to-date knowledge of room availability, rates, and promotions.
• Administrative Duties:
• Maintain a tidy and organized reception area, ensuring all necessary supplies are stocked.
• Answer phone calls, take messages, and redirect calls as needed.
• Handle cash and credit card transactions accurately and responsibly.
• Complete daily reports and administrative tasks as assigned.
• Communication:
• Communicate effectively with other hotel staff to coordinate guest services and resolve issues.
• Keep management informed of any unusual occurrences or guest complaints.
• Hospitality:
• Exemplify excellent hospitality by anticipating guests' needs and exceeding their expectations.
• Provide recommendations for local attractions, restaurants, and activities to enhance guests' stay.