Restaurant Captain

Restaurant Captain Job Description

The Restaurant Captain is responsible for coordinating and supervising the activities of the dining room personnel to ensure prompt and courteous service to customers. They play a key role in maintaining the overall dining experience by monitoring the quality of service, assisting with customer inquiries and concerns, and ensuring the satisfaction of guests.

Responsibilities:

• Oversee the performance of waitstaff, hosts/hostesses, and other front-of-house personnel.
• Assign duties and responsibilities to service staff, ensuring that all tasks are carried out efficiently and effectively.
• Provide guidance and support to staff members, including training and development opportunities.
• Welcome guests as they arrive at the restaurant and ensure they are seated promptly.
• Assist guests with menu selections, answering questions about menu items, ingredients, and preparation methods.
• Address customer inquiries, concerns, and complaints in a professional and courteous manner, striving to resolve issues to the satisfaction of the guest.
• Monitor the dining area to ensure that guests are receiving attentive service and that all service standards are being met.
• Coordinate with kitchen staff to ensure timely preparation and delivery of food orders.
• Conduct regular inspections of table settings, cleanliness, and overall appearance of the dining room to maintain high standards of cleanliness and organization.
• Encourage upselling of menu items and special promotions to increase revenue.
• Provide recommendations to guests based on their preferences and dietary restrictions.
• Collaborate with the marketing team to promote special events, menu offerings, and promotions.
• Monitor inventory levels of dining room supplies, such as linens, utensils, and condiments, and place orders as needed.
• Ensure proper handling and storage of equipment and supplies to minimize waste and breakage.

Requirements:

• Proven experience as a Restaurant Captain, Head Waiter, or similar role in a high-volume restaurant environment.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and staff members.
• Strong leadership abilities, with the capacity to motivate and inspire team members to deliver exceptional service.
• Solid understanding of restaurant operations, including food and beverage service, sanitation guidelines, and safety protocols.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.