Restaurant Manager

About Qla:

Qla is an upscale, award-winning restaurant located in the heart of North Goa. Renowned for its enchanting ambiance, innovative cuisine, and impeccable service, Qla offers a truly unique and memorable dining experience. Our restaurant is known for its blend of contemporary European cuisine with a touch of Indian influence, making it a destination for food enthusiasts, couples, and special occasions.

Job Summary:

We are looking for a Restaurant Manager to lead all aspects of our Restaurant business. You will deliver a high-quality menu, motivate our staff, and Ensure to provide excellent customer service and Customer Experience.

Required Experience: 3 to 6 Years

Responsibilities:

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage the restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills:

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software
• Strong leadership, motivational, and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus
• Proven ability to create a welcoming atmosphere and deliver great customer experiences.