About Qla:
Qla is an upscale, award-winning restaurant located in the heart of North Goa. Renowned for its enchanting ambiance, innovative cuisine, and impeccable service, Qla offers a truly unique and memorable dining experience. Our restaurant is known for its blend of contemporary European cuisine with a touch of Indian influence, making it a destination for food enthusiasts, couples, and special occasions.
Job Summary:
We are looking for a Restaurant Manager to lead all aspects of our Restaurant business. You will deliver a high-quality menu, motivate our staff, and Ensure to provide excellent customer service and Customer Experience.
Required Experience: 3 to 6 Years
Responsibilities:
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage the restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements and skills:
- Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software
- Strong leadership, motivational, and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
- Proven ability to create a welcoming atmosphere and deliver great customer experiences.