Assistant Training Manager

Mission 

To develop, implement, and oversee a comprehensive training program for all medical and non-medical staff at the Asian Heart Institute, enhancing both soft and hard skills to ensure the highest standards of cardiac care and hospital operations. 

Outcomes 

In your first year with us, you will achieve the following: 

1. Training Delivery and Management: Successfully manage the training program, ensuring high engagement and completion rates. 100% of staff should complete 96 hours of mandatory training sessions annually.  

1. Evaluation: Establish a robust system for evaluating the effectiveness of training programs, including feedback mechanisms and performance improvements, leading to a minimum 10% improvement in training effectiveness year-over-year.  

1. Compliance and Accreditation: Ensure all training programs comply with national and international healthcare regulations and contribute to the hospital's efforts in maintaining JCI, NABH, and ISO standards, and all state and national statutory and legal compliances.  

1. Leadership and Team Development: Build and lead a high-performing training team capable of executing the training strategy. Demonstrate improved team satisfaction and efficiency. 

Competencies 

You possess the following attributes: 

1. Ownership. You never say, “that’s not my job”. You act on behalf of the entire company, not just your own team. 

1. Highest Standards. You have relentlessly high standards and are continually driving your team to deliver high-quality service and processes. 

1. Dive Deep. You can operate at all levels, staying connected to the details, and question when anecdotal stories don’t match the data. No task is beneath you. 

1. Deliver Results. You focus on key inputs for your team and deliver them with the right quality and on time. Despite setbacks, you persevere and never settle. 

1. Teamwork. You promote collaboration and ensure open communication, making every member feel valued. 

1. Growth Mindset. You find ways to convert problems to opportunities and demonstrate resilience, realistic optimism, and adaptability to change. 

1. Communication. You communicate clearly and effectively with a diverse range of staff, and possess strong listening skills, empathy, and the ability to manage and resolve conflicts.  

1. Project Management. You have strong organizational skills with the capability to plan, execute, and oversee training programs from conception through to evaluation.  

1. Experience. You have led training at A+ services organizations such as hospitality, healthcare and airlines, and have a strong understanding of compliance requirements. 

Requirements 

• A minimum of 3 years of experience in Training 
• Hospitality background such as hotels, airlines and hospitals strongly preferred 

About Asian Heart Institute
Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally. Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.