Client Operations Delivery Analyst - Hiring Now

We are looking to hire a capable Client Operations Delivery Analyst to join our amazing team at Cisco in Bangalore.
Growing your career as a Full Time Client Operations Delivery Analyst is an awesome opportunity to develop relevant skills.
If you are strong in adaptability, planning and have the right mindset for the job, then apply for the position of Client Operations Delivery Analyst at Cisco today!

Our vision is to provide a CLEAN IB with Renewal Ready IB sign off that enables customer lifecycle motion and delivers accurate & timely renewals. Our charter is to build a globally consistent & scalable entitlement renewal management process & coverage model by driving relentless focus on providing accurate install base through-out the life cycle. This will help enable the renewal manager to focus on the renewal motion and not be in-cumbered by operational dependency.

Position Overview: The IB ANALYST engages with the Renewal Manager who helps introduce the IB to Customers and Partners asset managers to help manage and optimize asset reporting and data cleansing prior to a renewal event. The Pre-Renewal IBA owns the operational responsibility for providing clean & reconciled install base across services, software and subscriptions for the renewal. The IB ANALYST is pivotal in providing actionable insights to Internal/External partners on Customer IB across HW, SW, Services and Subscriptions. The Renewal Manager will use this information to scope renewal opportunities.

What you will do:

1. Customer Definition

Customer Definition forms the most critical piece of the engagement the Pre-Renewal IBA will drive. A business entity research (BER) of the account has to be performed in collaboration with Renewal Management and Service Sellers, Delivery and external partners to define customer and all related entities and subsidiaries which comprise complete customer.

2. Asset Alignment & Governance Workflow

The Pre-Renewal IBA will build a Project plan to track the deliverables of the engagement with clear ownership. The individual is required to reconcile multiple inventory views from various data sources (Cisco, Collector, Partner/Customer) and establish a comprehensive IB baseline. Actionable Insights, analysis and recommendations will be required to be provided to the partners. The individual shall drive corrective action which will drive the IB Accuracy by performing MACD’s (Moves, Adds, Changes and Delete’s) and assessing the Renewal Readiness of the IB data.

3. Customer Review and Validation

The Pre-Renewal IBA will review the IB Baseline with the partners and align the Customer definition and Renewal Scope. Specific insights which includes transparency to the Total Asset View, Customer Locations/Sites, Service Levels has to be shared with the partners in order to “Verify” the IB with the customer. The individual will seek additional transparency with the partners to establish “ownership” of Asset Base.

4. Acquire Renewal IB signoff

Prepare Verified Asset Summary Report for CX/Sales for Renewal Scope Engagement

5. Estimation, Booking & Entitlements

IBA will coordinate the Estimation, Booking & Entitlement with the RM, Partner depending on the Route to Market of the deal.

Key Skills and Responsibilities:

• Excellent communications skills & ability to think in an unexpected way and be an instrument of change
• Deals with ambiguity and translates into synthesized message
• A demonstrated track record of managing data across many sources is essential to this role
• Strong influencing skills solid ability to influence outside of organization and across roles and functions
• Ability to apply a project management approach to problem solving (taking a large, complex problem and breaking it down into components, involve others as needed, drive resolution)
• Attention to detail and ability to execute against tight timelines
• Strong operational and interpersonal skills
• Eye For Business: solid understanding of Cisco’s business objectives – sales, channels and services, Solid understanding of Cisco offers/buying programs and Cisco Product Portfolio/Architecture
• Business Partnership – part of sales extended leadership team and advises partners on operational impacts and improvement opportunities
• Teamwork/Interface skills - negotiation and conflict resolution skills, builds a solid professional network to accelerate initiative impacts

Outcome:

• Complete transparency of Customer verified data and entitlements across Cisco tools and databases for Products, Software and Service
• Build quote and deal ready install base for opportunity crafting & presentation by RM
• Operational excellence at scale in alignment with CX and Sales priorities Why Cisco?

  At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

  We connect everything – people, processes, data and things – and we use those connections

  We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

  We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

  Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us!

Benefits of working as a Client Operations Delivery Analyst in Bangalore:

● Learning opportunities
● Opportunities to grow
● Attractive package