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Meets individual goals such as production, Defect Leakage, and Quality
• Has basic understanding of: Amisys, DST, Optum, claim submissions/billing, pre-adjudication rules, testing requirements, Excel and Golden
• Able to handle basic level: benefit testing, ARQ testing, contract testing and claims analysis for one market
• Able to perform basic root cause analysis with minimal assistance
• Demonstrates attention to detail
• Accepts developmental feedback with an open mind and shows positive progress or results achieved
• Adequate understanding of the importance of professional relationships
• Professional in their actions & communications with all constituents
• Consistently displays a positive attitude and effective communications
• Participates in team discussions and activities to improve the work environment and services
• Holds self personally accountable for mistakes - does not blame others - works to resolve
• Open-minded and willing to try new approaches to doing things
• Maintains adequate healthcare industry knowledge related to pricing and/or benefits
• Supports the organization’s vision, values, decisions, and goals by helping to achieve the goals while demonstrating the values
• Is a team player and reaches out for help
• Willing to take on new assignments and completes them on time with full direction
•Demonstrates ability to handle and adjust to new and/or challenging assignments with minimal frustration
• Utilize new technical and business knowledge
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