Customer Support Representative

Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.

As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.

Job Title: Customer Support Representative – Healthcare Order Processing

Experience Required:2-3years

Location: Hyderabad

Work Timings:US Pacific Shifts

Job Summary:

• Seeking an experienced Customer Support Representative who is familiar with order entry and processing procedures in HealthCare domain and can handle incoming calls to answer customer queries.

Role and Responsibilities:

• Handles incoming calls from customers regarding orders for products.
• Achieves SLA targets and call metrics to ensure high customer satisfaction.
• Understands order entry and processing procedures.
• Takes full accountability for customer satisfaction with a highly professional personality and demeanor

Key Skills :

Must be fluent in English and French (written/spoken)

• 2-4 years Customer Service experience in a high-volume contact center environment.
• Types 40+ WPM.
• Tech Savvy: typing, navigating through multiple applications while engaging with the customer.
• Strong written and verbal communication skills.
• Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers.
• Proficiency in Windows, Excel, Word, Ticketing Systems.
• Familiarity with SAP, SalesForce preferred.
• Medical device experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work non-standard hours on occasion

Education & Certifications: -

• Bachelor's degree in any field