Healthcare Operations Specialist RCM

About SAGILITY

A global leader in business process management (BPM) and optimizing the customer experience lifecycle...

SAGILITY is helping make its clients more competitive every day. SAGILITY combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impact to clients.

Role and Responsibilities

Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.

Responsible for maintenance and inventory of all training material they are assigned to.

Develops and implements report methodology to determine status and to verify their certification into the operation.

Measures and analyzes training effectiveness for program improvement and increased agent performance on the job.

Train batch of agents, transfer of knowledge, handle the training teams during the soft landing period. Responsible for agents’ KPIs during their soft landing.

Accountable for the quality of all agents brought to the floor sign off methodology.

Adheres to schedule of training programs.

Attends training meetings. Expands training knowledge through seminars and keeping abreast of current training issues.

Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.

Works with operations to design and implement refresher training for current certified agents.

Performs tasks assigned by his / her Training Manager.

Qualifications and Education Requirements

• Any graduate can apply for this position, however, should have experience of a minimum of 3.5 - 6 years of US Healthcare payer & / or RCM (Revenue Cycle management) Operations experience.
• Interested to work as a Process Trainer for RCM Operations Team.

Required Skills & Competencies

Additional skills that would be considered favorable for a candidate who is applying for this position are:

 Eye for detail

 Facilitation skills (Group & Individual)

 Exceptional communication skills

 Feedback & coaching Skills

 Understanding of operational metrics & targets

 Experience of continuous process improvements would be an added advantage

With Expert Competency Level in ff.:

1. Training Needs Analysis

2. Training Design and Development

Reports to:

Training Manager