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Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
Why Technical Support at Stryker?
At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. Technical Support organization is part of Acute Care business unit and supports all products under the Vocera line of products. Vocera empowers integrated, intelligent communication for mission-critical workflows in healthcare, hospitality, energy, retail and other mobile work environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
JOB PURPOSE:
As a Lead Support Instructional Designer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will be working with our Technical Support Training Manager to develop instructional eLearn modules (CBTs) and training content for face to face or online classroom environments. You will collaborate with our Stryker Product Education team, and experts from our Technical Support and Engineering teams, working through the ADDIE framework. Our objective is to continue advancing our Technical Support’s talent in customer service, process execution, product knowledge, and skills in industry leading technologies.
DUTIES AND RESPONSIBILITIES:
QUALIFICATION:
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