Manager/ Senior Manager

Role/ Position: Manager/ Senior Manager – HR Operations

Location: Okkiyampettai, Chennai

Work Experience: 10 to 15 years

Past Industry Experience: Service Industry (Hospitality/ Retail/ Healthcare/ Aviation/ FMCG)

Role Description: As the Manager/ Senior Manager - HR Operations, you will be responsible for overseeing various HR operational functions and processes, which include payroll management, statutory compliance (PF, ESI, LWF, PT, IT ++), HR compliances, HRMS, Biometrics, Compensation Benchmarking, and Policy Development. This is a people manager role, where you will not only manage the HR operations portfolio but also ensure the well-being and support of your team members to execute their roles effectively.

Key Responsibilities:

a. Payroll Management:

• Oversee and manage end-to-end payroll processes, ensuring accurate and timely salary disbursements to all employees.
• Review and approve payroll calculations, including deductions, bonuses, and incentives.
• Address and resolve payroll-related inquiries and discrepancies.
• Ensure a 30-day TAT for all the F&F Settlements, track through closure for all the negative recoveries as per the aligned cadence
• Track PF Queries/ Death Cases/ Gratuity Requests/ ESI Queries through closures with necessary remediations in our control. 

b. Statutory & Compliance:

• Stay abreast of changes in labour laws, especially PF, ESI, LWF, PT, and IT regulations, ensuring adherence to compliance requirements.
• Prepare and submit statutory reports and payments within stipulated deadlines.
• Manage audits and inspections related to statutory compliance.
• Develop, maintain, and implement HR compliance policies and procedures.
• Conduct regular mock compliance audits and provide guidance to the HR team to ensure compliance with labour laws and regulations.
• Handle and resolve compliance issues and disputes.

c. HRMS & Biometrics :

• Oversee HRMS and biometrics systems, ensuring data accuracy, security, and accessibility.
• Collaborate with the Workline HRMS, IT and HR teams to develop new requirements, implement, upgrade, and maintain HR technology solutions.
• Provide training to employees and HR staff on system usage.

d. Vendor Management:

• Manage relationships with HR service providers, including vendors such as Allsec, Talent Pro, and Future Vendors.
• Ensure that vendors meet service level agreements (SLAs) and quality standards.
• Collaborate with vendors to identify areas of improvement and efficiency in service delivery.
• Negotiate and manage contracts, ensuring favourable terms for the company.
• Evaluate vendor performance and provide feedback for continuous improvement.
• Address and resolve any issues or disputes with vendors promptly.

Key Competencies:

• Strong leadership and team management skills.
• Be a Digitization evangelist and lead the efforts in implementing new practices in Payroll
• Lead and manage a team of HR professionals responsible for various aspects of HR operations.
• Provide guidance, support, and professional development opportunities to team members.
• Ensure the team is sufficiently supported to excel in their roles and meet operational goals.
• Exceptional analytical and data-driven decision-making abilities.
• Effective communication and interpersonal skills.
• Detail-oriented and capable of meeting deadlines.
• Adaptable and capable of thriving in a dynamic and fast-paced environment.