ServiceDesk Automation Analyst-AIC-AM-P

Job Description

About Us:

With offices in the US and India, Atlas Systems is a trusted partner helping companies on their digital transformation journeys – expanding their capabilities and delivering added value. Now in its 20th year, Atlas works closely with clients to provide solutions that seamlessly enhance in-house teams and systems, leveraging AI, Cloud, and other innovative technologies.

The company’s continuous focus on learning and upskilling in-house talent allows Atlas to stay ahead of emerging trends and deliver the services clients need most. With a team of 500+ associates globally, Atlas manages some of the largest Infrastructure operations for clients in a variety of industries, from healthcare to hospitality.  The company also offers expertise in Database Services, Application Development & Support, Network Support, Cloud Migration, Big Data Analytics, IT Security, and IT Consulting. Our product  AInfinity® leverages AI / ML and real-world experience to optimize IT Ops.

In addition, Atlas brings deep experience to supporting clients in the areas of Third-party risk management (TPRM), with AI-powered Comply Score® solution suite and provider directory verification for health plans, leveraging its proven PRIME system for top-quality validation.

Join us on this transformative journey as we redefine what's possible in the digital landscape, enabling businesses to reach new heights by turning innovation into impact. Shape your digital future with Atlas Systems!

Please apply using the URL: 

The ideal candidate will have a strong background in IT service management, automation tools,
and scripting languages.

Responsibilities:

• Design end-to-end automation solutions utilizing tools such as Power Automate,
  ServiceNow Flow Designer, and scripting languages.
  • Architect integrations between various systems and platforms to facilitate
  seamless data exchange and workflow automation.
  • Develop custom scripts and code snippets to enhance the functionality of
  automation tools and platforms.
  • Write scripts using languages such as PowerShell, Python, JavaScript, or others as
  required for specific automation tasks.
  • Collaborate with cross-functional teams to comprehend business requirements
  and devise efficient automation workflows.
  • Analyze existing business processes and pinpoint opportunities for automation
  and optimization.
  • Work closely with stakeholders to gather requirements, prioritize tasks, and
  deliver automation solutions promptly.
  • Offer technical support and troubleshooting assistance for automation solutions.
  • Document automation workflows, scripts, and processes for knowledge sharing
  and future reference.
  • Stay updated on industry trends, best practices, and emerging technologies
  related to service desk automation

Key Responsibilities:

• Automate employee onboarding and offboarding processes, including account
provisioning and deprovisioning, and access rights management.
• Implement automated workflows for HR service requests and integrate with HR
systems and databases to synchronize employee data.
• Automatically correlate and prioritize events from monitoring tools to identify
critical incidents and implement automated event remediation actions.
• Automate the discovery and inventory of IT assets, as well as asset procurement,
deployment, and retirement processes.
• Automate compliance assessments and audits using predefined controls and risk
indicators

Preferred Qualifications:

• Certifications in relevant automation tools and technologies (e.g., Microsoft
Certified: Power Platform Fundamentals, ServiceNow Certified Implementation
Specialist).
• Experience with cloud computing platforms such as Azure.
• Experience with Active Directory management, Group Policy.
• Experience with Exchange and Office 365 Administration.
• Experience with PowerShell scripting.
• Good to have JavaScript, ServiceNow flow designer.
• Knowledge and experience working with SQL tables, Web Service / API, XML, and
JSON