Technical Manager - Operations Healthcare

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.
At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.
We are seeking a Technical Manager specialized in healthcare to oversee technical operations within our organization. The ideal candidate will play a pivotal role in managing technical teams, ensuring compliance, and optimizing technical systems and processes within the healthcare environment.
Responsibilities

• Team Leadership and Management: Lead, mentor, and manage technical teams responsible for healthcare systems, infrastructure, and applications
• Provide guidance, direction, and support to ensure efficient technical operations and adherence to healthcare standards and regulations
• Healthcare Systems Optimization: Oversee the design, implementation, and maintenance of healthcare-specific technical systems, ensuring reliability, scalability, and security
• Identify opportunities for system improvements, upgrades, and optimization to enhance patient care, operational efficiency, and data security
• Compliance and Regulatory Adherence: Ensure compliance with healthcare industry standards, HIPAA regulations, and other relevant data privacy and security requirements
• Implement and enforce best practices and protocols to protect patient data and ensure confidentiality
• Collaboration and Cross-functional Engagement: Collaborate with healthcare professionals, IT teams, and stakeholders to align technical strategies with healthcare delivery objectives
• Communicate technical concepts and solutions effectively to non-technical stakeholders
• Project Management and Planning: Plan and manage technical projects related to healthcare systems implementation, upgrades, and integrations
• Develop project timelines, allocate resources, and oversee project execution to ensure timely and successful delivery
  

Requirements
Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field; Master's degree preferred
• 5-7 years of experience in technical management, specifically within healthcare IT or healthcare systems management
• In-depth knowledge of healthcare information systems, electronic health records (EHR/EMR), and healthcare-specific software applications
• Understanding of healthcare compliance standards, such as HIPAA, HITECH, and other regulatory requirements
• Strong leadership, team management, and communication skills
• Project management certification (e.g., PMP) is advantageous