Account Manager

Job Description

About Wego: 

We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to travel. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around the world.

Today, Wego is the number 1 travel metasearch engine in the Middle East. There are millions of users on Wego every month — people who travel for adventure, for work, for family and for many other reasons. That’s why we work tirelessly to make your experience of planning & booking flights, hotels and trips as seamless as possible.
For more details:  

Overview:

As an Account Manager specializing in the Hotels category, you will be responsible for fostering and maintaining relationships with OTA (Online Travel Agents), Hotel Chains, Brands, and other accommodation providers. Your primary goal will be to drive revenue growth, ensure client satisfaction, and increase partnership opportunities. You will act as the single point of contact between our company and the partners, providing growth opportunities, addressing concerns, and strategizing to maximize mutual benefits.

Key Responsibilities:

• Client Relationship Management:
  • Responsible for partner onboarding, building and maintaining active relationships with existing OTA’s, Hotel brands, and Chains around the globe to ensure client satisfaction
  • Act as the single point of contact for all inquiries, technical issues, finances and other requests from partners.
  • Regularly communicate with clients to understand their needs, challenges, and design business goals.
• Revenue Growth and Account Expansion:
  • Identify opportunities to increase revenue and expand partnerships with existing hotel accounts.
  • Collaborate internally with different teams like Marketing, Data and Integrations to develop customized solutions and propose it to partners.
  • Negotiate contracts, pricing, and terms to ensure mutual profitability and sustainability.
  • Provide comprehensive product demonstrations, training sessions, and support to hotel partners to ensure optimal utilization of our platform or services.
• Performance Monitoring and Reporting:
  • Design the commercial strategy, build revenue models, business analysis and bid management
  • Day-to-day performance monitoring and analysis to grow share of voice (click share) with campaign optimization for CPC accounts and optimization for maximized return for CPA partnerships
  • Prepare regular performance reports and presentations for internal stakeholders and hotel partners, highlighting achievements, challenges, and areas for improvement.
  • Working closely with the Operations and Finance teams for prompt reporting and payments from accounts and resolve any billing disputes

Requirements:

• Minimum 4 years experience in Digital Marketing and/or Analyst and/or Account Management Role
• Strong analytical skills, advanced Microsoft Excel knowledge is a must
• Working knowledge of web analytics is a must
• SQL or equivalent, ability to work with big amount of qualitative and quantitative data
• Strong written and spoken English and preferably Arabic communication skills
• Ability to network effectively in conference or trade show environments
• Willingness to travel occasionally for work to meet partners
• Confident in working with multi-cultural and cross-countries teams and partners