Front Office Associate

About Us:

Aguada Anchorage is an exquisite Villa Resort located 5 mins walking distance to the Sinquerim beach. We are a family-owned and run resort and treat all our employees as part of our big family. We are currently seeking a dynamic and customer-focused individual to join our team as a Front Office Executive. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our Aguada Anchorage family.

Job Overview:

As a Front Office Associate, you will be the first point of contact for our guests, embodying the warmth and hospitality that defines our resort. You will play a pivotal role in ensuring a seamless and delightful guest experience by handling check-ins, check-outs and addressing guest inquiries. The ideal candidate will have excellent communication skills, a friendly demeanour, and a passion for delivering exceptional customer service.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Efficiently handle guest check-ins and check-outs, providing accurate information and assistance.
• Manage room allocations and special requests with attention to detail.
• Answer and direct phone calls in a professional and courteous manner.
• Provide information about resort facilities, services, and local attractions to guests.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Maintain a tidy and organized front desk area.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Process payments and maintain accurate records of financial transactions.
• Maintain reports as required by the management.

Qualifications:

• Proven experience in a front office or customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and resolve guest issues diplomatically.
• Proficiency in using hotel management software such as IDS is a plus.
• Strong organisational and multitasking abilities.
• Positive attitude and a genuine passion for providing exceptional guest experiences.
• Flexibility to work various shifts, including weekends and holidays.