Housekeeping Manager

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

• Compiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updated
• Ensure that all auditing and reporting standards are communicated to and complied with by personnel
• Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner
• Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented
• Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team, including superiors.
• Work with the hotel's Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning.
• Coordinate the department's activities with other departments to facilitate and increase communication and guest satisfaction level
• Conduct monthly staff meetings and daily briefings with operational managers
• Manage all external contractors related to their department by ensuring they comply with all hotel policies
• To ensure that staff cadres are produced in accordance with business requirements
• Supervise laundry and uniform, floral and decoration service operations
• Perform related tasks and assigned special projects, including task management

Qualifications

At least 2 years’ experience in a similar position

Degree in Hotel Management

Additional Information

• Oral and written fluency in English