Hozpitality - Team Leader

icon building Company : Accor Hotels
icon briefcase Job Type : Full Time

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Job Description - Hozpitality - Team Leader

IBIS Company Description Located on Anna Salai Road, opposite Metro Station, ibis Chennai City Center - An Accor Brand is 20 minutes by metro to the Chennai Airport. The hotel features a well-equipped fitness center, 'The Hub' lobby level bar and 'Spice It', a multi-cuisine ... Job Description Job Description Department : Food & Beverage Service Designation : Team Leader - F & B Service Reports To : Guest Service Manager Prime Function:

  • Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department.
  • Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality.
  • Ensure to attend to guest complaints, requests or inquiries regarding the services.
  • Any matter which may affect the interests should be brought to the attention of the Management.
  • Responsible for INTERREACT
Key Responsibilities: People Management
  • Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
  • Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
  • Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Chennai City Centre to ensure maximum cooperation, productivity, morale and guest service.
  • Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions.
Financial Management
  • Identify optimal, cost-effective use of the resources and educate the team on the same.
  • Assist the R&B Manager to prepare and submit in the required format all information necessary for budgeting accurately.
Operational Management
  • Ensure to upgrade & update with the trends, practices and equipment in food and beverage preparation and service in the bar.
  • Ensure to set up the equipment and prepare mise-en-place in accordance with bar policy.
  • Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions.
  • Ensure on a daily basis that all the amenities are properly arranged prior to service.
  • Ensure to possess working knowledge of wine, cocktail and mixing all beverages.
  • Ensure that daily beverage inventory journal, bar opening and closing stock are noted and initiate requisitions in accordance to the established par stock.
  • Ensure that Food & Beverage Associates maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation.
Hygiene / Personal safety / Environment:
  • Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations
  • Respects the instructions and safety guidelines for the equipment (s)he uses
  • Applies the hotel's security regulations (in case of fire etc)
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Key Contacts Liaises with Responsible for (as assigned) Departments like F&B Production, Front Office, Purchase Associate F&B Trainees, Casuals Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Qualifications
  • Secondary / High school education
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Minimum 2 years of relevant experience in a similar capacity
  • Working knowledge of MS Excel, Word, & PowerPoint
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