IT Support Executive

The Opportunity

As a Support Executive, you play a crucial role in diagnosing and resolving technical issues, ensuring seamless operations for our customers who use our Enterprise software. This role also entails laptop configuration, account setup, network configuration, and support for South Korean Wireless Systems sold in India, occasionally requiring on-site supervision.

Responsibilities

Drive technical issue resolution to ensure optimal customer experience.

Accurately log and communicate all issues to end users in a timely manner.

Prioritize and manage customer incidents and service requests effectively.

Document technical knowledge through comprehensive notes and manuals.

Manage laptop configuration, account setup, and network configuration within the office environment. 

Requirements

  Key Requirements (Desired Skills & Experience)

Experience: 1 to 2 years of relevant experience in a similar role.

Technical Skills:

Proficiency in Windows and Linux/Ubuntu.

Working knowledge of Office 365, Active Directory, printer/scanner troubleshooting, and basic network troubleshooting.

Familiarity with MSSQL, MySQL, and understanding of NoSQL databases.

Understanding of Windows Servers (2016, 2019, or other relevant versions) and web servers like IIS and Apache Tomcat.

Experience in enterprise-level applications and their unique support requirements.

General Skills:

Strong understanding of computer systems, mobile devices, and various tech products.

Ability to diagnose and troubleshoot basic technical issues.

Familiarity with remote desktop applications, help desk, and ticketing software.

Excellent communication skills.

Willingness to learn and adapt to new technologies.

Benefits

Salary - 2-4 LPA

Join Rincon India Solutions Pvt. Ltd., a dynamic IT solutions provider with a focus on wireless products catering to various industries, including hospitals, hotels, resorts, manufacturing units, and more. Our office is located in Mahim, Mumbai. We are seeking talented individuals to join our team and contribute to our newly evolving wireless products business vertical.  

Please explore more about Rincon India Solutions Pvt. Ltd. by visiting: