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Wyndham Hotels & Resorts is now seeking a Manager Franchise Operations Eurasia to join our team in Eurasia
The incumbent will be responsible for the overall performance of the WHR franchised hotels within the EMEA-region, primarily Eurasia, and will be required to establish, support, maximize and maintain relationships with both existing and new franchisees /owners and General Managers, in order to drive overall performance i.e. system contribution, revenue maximisation, quality and guest service measures, operational excellence, compliance and brand engagement.
The Manager – Franchise Operations will manage critical relationships with key stakeholders, for example, hotel ownership companies the success of which will have a fundamental influence on the company’s balance sheet. This individual will add value in respect to both the operating business of the hotels with focus on opening/conversion of new hotels according to brand standards as early as possible, quality, brand engagement, revenue management, service and financial measures. This person will engage with the franchisee community throughout their designated territory to maintain the service, quality & consistencies of approach required by our brands and enhance overall performance of the hotels.
The incumbent will be responsible for the full cycle of operational support and will be required to document and deliver a strategic plan for the support, enhanced performance and ongoing retention of the hotels within their remit, acting as an ambassador for WHR and each of its brands, as well as being a consultant to each individual property.
They will act as an ambassador for the organization as well as the key point of contact for critical clients within the region.
This individual will have a broad liaison throughout the organization and externally at all levels and functions and will therefore forge and nurture strong relationships with decision makers within the franchise community as well as internally.
The Manager – Franchise Operations will be required to visit each franchised hotel regularly and touring the entire hotel (front of house &heart of house) giving general operational and brand specific advice and guidance whilst exercising the highest level of influence within this work group as their actions will have a significant impact. He/she will work with a high level of autonomy and will therefore be in the position to make critical decisions on behalf of the business.
As part of the Regional Operations team, the Manager – Franchise Operations activity has a direct impact on the company’s revenue generation along with support from their functional specialist colleagues and therefore contributes to the overall revenue performance of Wyndham Hotel Group. Quantifiable measurement will be based on comparison of year on year results in the following key performance indicators;
This individual will measure these regularly for each of the hotels within their territory and will themselves be measured on moving these constantly upward. In particular they have a high level of responsibility for the collection and recovery of aged debt and therefore the impact of this on the Company’s cash flow.
Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Worldwide’s Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;
Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: WHG India, Baani Address One, Golf Course Road, Sector 56, Gurgaon, Haryana 122011
Employment Status: Full-time
Employment Disclaimer
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.
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