Reservations Manager

Responsible for the full Operations and Oversight of the Reservations Team at all our properties. . Oversee accuracy of room blocks, reservations, and email enquiries. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, social media or email. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Job Types: Full-time, Permanent Salary: ₹50,000.00 - ₹70,000.00 per month Benefits: • Provident Fund Schedule:

• Day shift
• Morning shift

• Reservations Managementr: 8 years (Preferred)
• Hotel Management: 10 years (Preferred)