Store Manager - Mumbai Airport & Lower Parel

As a Store Manager at Chai Point, you will be responsible for overseeing all aspects of the daily operations of the Chai based QSR. Your primary objective will be to ensure exceptional customer service, maintain high operational standards, and drive sales growth. You will lead a team of dedicated staff members and create a positive work environment focused on teamwork, efficiency, and excellence.

Key Responsibilities:

Operational Excellence:

• Ensure smooth day-to-day operations of the store, including chai preparation, food handling, cleanliness, and maintenance.
• Implement and enforce company policies and procedures to maintain high standards of quality, service, and safety.
• Monitor inventory levels, place orders, and manage stock rotation to minimize waste and ensure product availability.

Team Leadership and Development:

• Recruit, train, and motivate a team of baristas and support staff to deliver exceptional customer service and achieve sales targets.
• Provide ongoing coaching, performance feedback, and development opportunities to enhance team members' skills and foster career growth.
• Foster a positive and inclusive work culture that values diversity, teamwork, and mutual respect.

Customer Satisfaction:

• Lead by example in providing friendly, efficient, and personalized service to customers, ensuring a memorable chai experience.
• Proactively address customer inquiries, feedback, and complaints, resolving issues promptly and effectively to maintain customer satisfaction and loyalty.
• Identify opportunities to enhance the customer experience and implement initiatives to drive customer engagement and retention.

Sales and Financial Management:

• Monitor sales performance, analyze key metrics, and develop strategies to achieve revenue targets and maximize profitability.
• Control costs, manage expenses, and optimize resource utilization to achieve operational efficiency and financial success.
• Prepare and analyze financial reports, budgets, and forecasts, identifying areas for improvement and implementing corrective actions as needed.

Qualifications:

• Graduation /Diploma in Hotel management or equivalent course completion
• Previous experience in a managerial role within the food service industry, preferably in a QSR or café environment.
• Strong leadership skills with the ability to inspire, motivate, and develop a diverse team.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Proven track record of achieving sales targets, driving operational excellence, and managing budgets.
• Knowledge of food safety and hygiene regulations, with a commitment to maintaining high standards of cleanliness and sanitation.
• Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
• Passion for chai and enthusiasm for creating memorable experiences for customers.