Insurance Claim Support

At Vroutes, we focus on creating coaction capabilities and empowering employers with the most precious asset-people. With a combination of innovative technology and personal touch, we have enabled marketing and advertising firms to achieve their vision. Founded in the year 2017 Vroutes have been striving hard to help agencies across India structure their human resources and achieve their short and long-term goals. We are lean and agile in adapting to the dynamic changes in modernized methods of HR functioning. From Staffing and Recruitment, Performance management, Training and Development, Employee Engagement, Compliance management, Payroll management, Grievances Handling, HR Strategy services and HR Audits we are a one stop solution for complete HR Solutions.

Job Description

A leading name in the insurance industry, is seeking dedicated and customer-focused individuals to join our Claim Support and Customer Support teams based in our Hyderabad office. As part of our support staff, you will play a crucial role in providing our customers with exceptional service, assisting them through their insurance claims process, and addressing any inquiries they have with professionalism and empathy.

Claim Support Duties:

• Assist customers in filing insurance claims, providing clear guidance on required documentation and procedures.
• Update customers on the status of their claims, ensuring transparent communication throughout the process.
• Collaborate with the claim processing team to expedite claim resolutions and customer satisfaction

Customer Support Duties:

• Address customer inquiries and concerns regarding insurance policies, billing, and coverage via phone, email, and live chat.
• Provide accurate and timely information to customers, helping them make informed decisions about their insurance needs.
• Retain customer satisfaction by offering prompt resolutions and follow-ups on pending issues.
  

Qualifications

Education and Experience:

• Graduates Only
• Minimum 1 year of experience in a customer service role, preferably in the insurance or financial services industry

Skills and

Qualifications

• Excellent communication and interpersonal skills, with fluency in English and regional languages.
• Strong problem-solving abilities and customer-oriented approach.
• Proficiency in computer applications and CRM software.
• Ability to work under pressure in a fast-paced environment and manage multiple tasks simultaneously.
• A team player with a positive attitude and a commitment to ethical conduct