Quality Control - Team Member

Job Description

J.P. Morgan is a leading global financial services firm, established over 200 years ago:

• We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
• We have assets of $2.5 trillion and operations worldwide
• We operate in more than 100 markets. 
• We have more than 243,000 employees globally. 

A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at  .

Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families. Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

Job Responsibilities:

The specialist is accountable to review Quality check on loan documents. The process involves QC on review of collaterals perfecting the lien and indexing it adhering to business SLA. The responsibility also involves capturing FRBNY, Core and Business metadata by interpreting language within legal documents. Post the review of the documents the team is also responsible to pledge loans to FRBNY. 

Team is also doing QC of  Flood and Hazard Insurance regulatory requirements , and collateral perfection and release QC is also part of the centralized QC team along with additional tasks as below:

• Manage the production workflow and ensure there are no backlogs and SLA breaches
• Review EOD checks to ensure all requests received are assigned and processed
• Recommend changes to the procedure to the Manager and LOB head on a timely basis
• All process changes/ updates to be cascaded to team and updated in procedures 
• Ensure proper resiliency plan in place to during any contingencies
• Identify root cause for problem pertaining to productivity & Quality
• Communicate effectively within the team, market and business partners

Required Qualifications and Capabilities:

• Bachelor / Master’s Degree with 3 to 5 years work experience 
• Prior customer service experience   
• Documentation Experience in banking industry preferable.
• Excellent verbal and written communication skills. 
• Ability to act on his / her own to solve problems and make decisions.
• Researching on any queries/ requests sent by the Business Partners/ officers and replying to the same. 
• Active participation in process improvements by working with key members to create or suggest process improvements. 
• Ability to interact effectively with various levels of bank personnel.

Preferred Qualifications, Capabilities and Skills:

• Ability to work with limited supervision, receiving minimum instructions on new assignments. 
• Ability to work in a team environment and flexible to work in night shift.
• Strong knowledge of MS-office applications.
• Strong knowledge on QC tools and analytics

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.