Assistant Manager - REFH_ - Collections

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Team Lead experience for 3+ Years and managing a team of atleast 4+ members in Collection.Collection Role - JDCollections Roles and Responsibilities:Monitor accounts on a daily basisIdentify outstanding account receivablesInvestigate historical data for debts and billsTake actions in order to encourage timely paymentsProcess payments and refundsResolve billing issuesResolve customer credit issuesContact clients and discuss their overdue payments.Update account status records Prepare and present reports on collection activities and progress.Maintaining tracker on timely manner Skillset:Proven experience as a Collection Specialist/Lead or similar roleMentoring junior staffs and good team playerExcellent knowledge of billing proceduresKnowledge of various collection techniquesContact clients and discuss their overdue payments.Working knowledge of MS Office and databasesComfortable working with targetsExcellent communication both vocal and written and interpersonal skills Problem-solving and critical thinking skillsGood knowledge in MS Excel

Qualifications

B com