Delivery Manager

Exciting Opportunity for the role of Delivery Manager with one of the Largest Travel Domain Service Expert in the World

Exp:13+ Years

Location: Remote

Delivery Manager

We are looking for a dedicated service delivery Head to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction.

The main tasks of a service delivery Head would include managing projects, tracking service metrics, managing budgets, and leading the service delivery team. The resource should have experience in handling a multimillion project portfolio with complete understanding of project delivery including risk estimation, budgeting, SOW etc

Main Responsibilities

· Exp in Application management, Program/Project plan, Test Plan/Strategy, Estimations, Quality Plan and Measurement, Risk Management, Process and Performance Optimization.

· Exp in Travel/Airline domain would be an added advantage.

· Identifying customer needs and overseeing service delivery within the business context.

· Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

· Managing finances and budgets.

· Technical Proficiency in Web Services like: NET, JAVA Servlet/Script, CRM-Oracle Sales Cloud etc

· Determining ways to reduce costs without sacrificing customer satisfaction.

· Assessing customer feedback and using your creativity to establish, improve, and refine services.

· Remaining organized and meeting deadlines.

· Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Service Delivery Manager Requirements:

· A bachelor's degree in a business-related field.

· Experience in customer service, leadership, and logistics may be advantageous.

· Good computer skills and the ability to use business support software.

· Strong customer service, project management, and quality control skills.

· Good resource planning skills.

· Excellent leadership and customer service skills.

· Strong teamwork skills and attention to detail.

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IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.