Manager CRM

Key responsibilities :

• Knowledge on Various CRM Platforms CS, Sales and Marketing.

• Understanding the Purpose of the tool, making it an easy to adopt tool.

• Managing and sharing the details of Sales pipeline through the optimum utilisation of the CRM tool.

• Re-visit the CRM tool to create friendliness of usage

• Training one sales organisation on managing the tool in terms of administration and its governance. Also, creating and updating training manuals for every process of CRM

• Ensuring updating of prospect, qualified, won data into CRM by Sales & Business Development Committee.

• Generating Business Intelligence through Analytics of the pipeline

• Ensure adoption, governance and usage for all business Units and making data/intelligence a part of the review process

• Responsible for maintaining the CRM system including updates, enhancements, building reports, managing dashboards, workflows, and security.

• Manage engagement with the technical team for enhancements, new developments, and query resolution.

• Own end to end process improvements for all Business Units.

• Liaise with finance as and when required during the process flow.

QUALIFICATIONS & COMPETENCIES

Skills and Competencies

• Minimum 7-10 years of experience working as a senior administrator for executive management level.

• Excellent analytical skills

• Influencing and impact skills

• Hands on Knowledge / certification of CRM system like salesforce.com, oracle CRM, Microsoft dynamics

• Exposure of managing sales pipeline in the past.

• Stakeholder Management

• Understand sales and commercial process

• Preferably from Logistics / Service Industry

• Strong work ethic, reliable, discreet, and able to retain confidential information

• Optimistic nature and strong team player

• Excellent organizational skills, strong multi-tasker, able to remain calm under pressure

• Professional demeanour, strong brand ambassador for the department and DP World

• Strong Microsoft Office skills, knowledge of social media

• Ability to research independently with speed and initiative.

Stakeholder Internal: Commercial Team

External Customers / External Vendors