Operations Manager

About GoKhana - ToBox Ventures Pvt Ltd:

GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in tech park. GoKhana’s award-winning solution brings our food partners, corporate partners, and their employees on a single, transparent platform. GoKhana is built around the principle of simplicity. Whether it is the simplicity of solving problems, eliminating the need for multiple apps for outlet types, or the absolutely intuitive ease of using the app. Website:

About Operations Manager:

As an Operations Manager you are responsible for the operation and management of the cafeterias allocated to you. These cafeterias may be from the same corporate organization or may be from different organizations. You are expected to promote guest delight and ensure guest satisfaction, all the while maintaining a safe and hygienic environment for the preparation and service of food & beverage at your respective cafeterias. You are also required to have an understanding of the financial health of your cafeteria.

In addition to the above, you are expected to be up to date and follow points in areas given below:

Roles & Responsibilities:

• Must have Product knowledge.

• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, employee engagement, admin engagement, escalation matrix, cash management & reporting format.

• Attend mandatory training sessions as & when held by the head office. Conducting Site In Charge training and ensuring all of them are competent in service procedures.

• Personal grooming standards as set by the company for self and team of experience managers & site managers.

Prerequisites:

• Good command over both written and spoken English.
• Excellent personal grooming along with a pleasing personality.
• Good knowledge of food & beverage service.
• 3 to 5 years of work experience in F&B, retail or any CRM related organization.
• Preferably female candidate.