Systems Engineer

Job summary
Systems Administrator Monitor, maintain, secure, and support all levels of the core IT infrastructure for our global enterprise spanning 60+ remote locations, data centers and cloud data centers. Monitor the environment to ensure maximum security, stability, efficiency, performance, and integrity of global infrastructure resources.
Job seniority: associate level
Responsibilities
• Work closely with IT peers and vendors to answer technical questions or resolve issues with performance and access. • Install, configure, test, and maintain operating systems, application software and system management tools. • Develop and deploy proactive solutions and setup alerts to ensure system stability across the organization. • Maintain custom scripts to increase system efficiency and reduce human intervention time on any tasks. • Participate in testing of disaster recovery procedures. • Monitor technical metrics that report the overall health of the infrastructure and establish baseline performance expectations. • Monitor and maintain instances of on-premises and cloud infrastructure services. • Physical installation of network and server gear into racks and upgrade hardware and software components as required. • Monitor security and hardware logs and proactively work on problems before they are reported. • Act as point of escalation and overflow for Support Technicians. • Perform occasional scheduled maintenance on nights, weekends and provide 24x7 on-call coverage as part of an on-call rotation. • Provide technical leadership and training to Support Technicians. • Deploy servers and provide support to individual users to ensure the system works reliably and quickly. • Administer and support core Microsoft and Linux technologies. • Install and Configure Windows Servers and Linux Server.
Requirements
• Ability to function autonomously and use good judgment in a fast-paced, global environment. • Ability to adapt to changing priorities, shifting needs and moderate ambiguity. • Strong problem-solving skills and ability to apply these skills to identify and resolve anomalies in system functionality and performance. • Demonstrated ability to learn new software, applications, and technologies. • Demonstrated experience diagnosing and troubleshooting system problems in a complex and varied systems environment. • Strong documentation and communication skills. • Responsible, highly reliable, organized; able to work individually and collaboratively with peers and users. • Three or more years of experience in a technical support role. • One or more years supporting users in Microsoft 365. • One or more years supporting telephony and Unified Communications technologies (Microsoft Teams). • Exposure to hybrid cloud integrations. • Basic PowerShell scripting skills. • BS degree in Computer Science, Engineering or a related subject, or four years' progressively increasing responsibilities in an IT Infrastructure role. • Minimum of one of the following Industry Certifications desired: O365, MCSA/E, CCNA. • Windows/Linux administration. • Working knowledge of Active Directory, Window domains and file permissions structure. • Experience with installation and maintenance Windows 2012 servers and/or newer. • Experience in a hybrid Microsoft environment (on premise and Azure). • Group Policy design, configuration Active Directory/LDAP user and group administration. • Experience in an Azure Active Directory (AAD) environment. • Administration experience in Office 365 and Azure. • Strong working knowledge of Microsoft Operating Systems, ability to configure, secure, install, update, troubleshoot, and apply patches when required.
Key Skills Needed
• Ability to function autonomously • Adaptability • Problem-solving • Learning new software and technologies • Diagnosing and troubleshooting system problems • Documentation and communication • Organizational skills • Technical support • Microsoft 365 support • Telephony and Unified Communications technologies support • PowerShell scripting • Windows/Linux administration • Active Directory and file permissions • Hybrid Microsoft environment • Group Policy design and configuration • Azure Active Directory administration • Office 365 and Azure administration • Microsoft Operating Systems