Technology Support Engineer- AV&IoT

Are you ready to step into the exciting world of cutting-edge audio-visual technology? Do you know how to effectively represent a company in front of clients? Join our team as an AV Embedded Engineer Extraordinaire and help us create jaw-dropping experiences for our clients!

About Us:

At DVSi, we're not in the business of the ordinary; we are architects of extraordinary experiences. With nearly three decades of ground-breaking history, we are the powerhouse behind some of the most disruptive technologies and digital solutions worldwide. Our eclectic portfolio—from digital transformation and experiential design to state-of-the-art AV technology and bespoke digital display solutions—makes us not just a company, but a global nexus of innovation and technological mastery.

Our footprint is as global as our vision, with strategic hubs in Europe, North America, India, Hong Kong, Japan, Singapore, Thailand, and the Philippines.

What You'll Be Doing:

• This is a full-time on-site role for a Technology Support Engineer - AV&IoT.
• Oversee the deployment of high-end solutions at client locations, including command centres, tech labs, showcase centres, video walls, lobbies, boardrooms, meeting rooms, dual screen edge blending projection setups, touch tables, AI/VR stations, robotics, and more!
• deploy and manage video conference rooms using equipment like Polycom RMX, DMA, Cisco VCS, Codian, VCR, and touch panels.
• Install, configure, and QA a plethora of AV equipment, including Polycom, Crestron, AMX, Extron, APC/Biamp, Screenbeam, and Solstice POD.
• Get to know the ins and outs of systems and products, tackle issues with a keen eye for detail, and keep client workflows smooth.
• Attend internal and external AMC meetings, work with logistics and compliance teams to maintain inventory and spares, and ensure optimal uptime for clients.
• Provide weekly updates on resolved tickets and issues, and maintain detailed support documentation for a stellar end-of-year performance report.

What We Need From You:

• Minimum of 3+ years of experience.
• A strong understanding of various AV systems and equipment.
• Exceptional troubleshooting skills
• The ability to prioritize and manage client issues without disrupting their workflow.
• Experience working with OEMs to rectify product/device failures.
• Excellent communication skills for attending AMC meetings and working with internal teams.
• To maintain detailed support documentation and prepare comprehensive reports.
• Ability to work on-site in Chennai, India

Ready to embark on this exciting journey with us? Apply now!! Rolling Until Filled.