Number of Applicants
:000+
This job is no longer accepting applications.
Scroll down below to view similar jobs .
EXCLUSIVE WALK-IN DRIVE FOR 'Sales & Fulfilment-Order Management' at BANGALORE on 10th May 2024
Greeting from Infosys BPM Ltd.,
You are kindly invited for the Infosys BPM:: Walk-In Drive on 10th May 2024 at BANGALORE.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume ***
Please use below link to apply and register your application.
Interview Information:
Interview Venue - BANGALORE::
Bangalore JP Nagar Venue:
Infosys BPM Limited.,
#785, Ground Floor Axis Sai Jyoti,
15th Cross 100 Feet Road, Sarakki, 1st Phase.
J P Nagar, Bengaluru, Karnataka 560078
Landmark: Near Sindhoor Convention Centre
Note - No Candidate parking facility available at JP Nagar recruitment center location.
Documents to Carry:
Job Description::
Purpose of the Role:
Senior Process Executive executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies and norms of Infosys.
Essential Qualifications, Training and Experience:
Personal Attributes required:
Competencies
SLA Compliance:
Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets.
Process Compliance:
Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards. Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format in order to meet quality standards
Customer Interaction:
Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
Knowledge Management:
Shares experiences in order to facilitate capture of tacit knowledge
Process Reengineering:
Delivers on the new process / approach to meet client / internal goals
Others:
Serve as backup support to others on the team with the resolution of more complex or unusual problems.
If interested , please share your resume with below details to to schedule the interview.
Thanks & Regards
Pooja M
HR - Senior Process Executive
Infosys BPM Ltd.
This job is no longer accepting applications.
Scroll down below to view similar jobs .
Share this job with your friends
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.