Manager Operations

We are seeking a highly motivated and experienced Operations Manager to provide strategic support for our network of 5 Advanced Technology centers / Focused on Manufacturing Technology within the TVET (Technical and Vocational Education and Training) ecosystem. This role will act as a central point of contact (SPOC) for management and government departments, ensuring efficient and effective delivery of training programs, maximizing student placement success, and maintaining compliance with government regulations.

Responsibilities:

Provide Strategic Oversight and Support:

• Collaborate with center managers to implement operational strategies thatenhance the efficiency, effectiveness, and quality of training programs.
• Analyze center performance metrics, identify areas for improvement, andrecommend process improvements. 
• Stay current on industry best practices and emerging trends in TVET andmanufacturing technology. 
• Develop and implement continuous improvement initiatives across thenetwork of technology centers. 
• Oversee budget planning and allocation for the technology centers. 

Government Relations and Compliance:  

• Foster strong relationships with government departments involved in theTVET ecosystem. 
• Act as the Single Point of Contact (SPOC) for government inquiries,program approvals, funding, and compliance requirements. 
• Ensure training programs adhere to all government regulations andreporting standards. 
• Prepare reports and documentation as required by government partners.

Student Placement and Employer Relations:  

• Develop and implement strategies to maximize student placementopportunities in the manufacturing industry. 
• Build relationships with potential employers and industry partners.
• Collaborate with center managers to support student placement activitieslike resume writing, interview preparation, and job search skillsworkshops. 

Support Center Operations:  

• Provide ongoing support and guidance to center managers on operationalbest practices. 
• Conduct regular operational reviews at technology centers to identifyareas for improvement and offer solutions. 
• Facilitate communication and knowledge sharing between differenttechnology centers.

Qualifications: 

• Bachelor's degree in Engineering, Business Administration, or a related field(preferred) 
• Minimum 10 years of experience in operations management, with at least 5 yearsdirectly related to the TVET ecosystem or vocational training delivery. 
• Proven experience in developing and implementing operational strategies forefficiency and effectiveness.

Expected Skillset:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders (government, instructors, students, employers).
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Project management skills (familiarity with methodologies like Agile or Waterfall).
• Data analysis skills to interpret performance metrics and identify trends.
• Budget management experience.
• Excellent written and verbal communication skills.
• Ability to travel frequently and work independently.
• Strong attention to detail and accuracy.
• Ability to work effectively under pressure and meet deadlines.
• Commitment to quality and continuous improvement.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing industry.
• Make a positive impact on the lives of students by supporting their careerdevelopment.