Operational Process Analyst

Job Description

Job Summary
• This role is responsible for owning moderately complex operational processes, collaborating with stakeholders to improve processes, and maintaining accurate documentation. The role implements quality control measures, generates comprehensive reports, and provides recommendations for enhancements. The role focuses on customer satisfaction, evaluates technology solutions, and participates in training programs to develop expertise in relevant areas.
Responsibilities
• Owns a moderately complex operational process, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.
• Collaborates with various stakeholders, including cross-functional teams and external partners, to align processes with organizational goals.
• Maintains and updates process documentation, including standard operating procedures (SOPs), to ensure accuracy and consistency.
• Implements quality control measures, conducts audits, and monitors key performance indicators (KPIs) to maintain high process standards.
• Generates comprehensive reports on process performance and communicates findings and recommendations to senior management.
• Provides input and recommendations for process enhancements, automation, and optimization to drive efficiency and productivity.
• Addresses and resolves moderately complex operational issues and escalations, ensuring minimal disruption to business operations.
• Focuses on enhancing customer satisfaction by improving processes that directly impact the customer experience.
• Evaluates and recommends technology solutions to enhance operational processes and support digital transformation efforts.
• Develops expertise in relevant areas, stays updated on industry trends, and participates in training and skill development programs.
Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with little or no work experience.
Preferred Certifications
• Certified Sales Operations Professional (CSOP)
Knowledge & Skills
• Accounting
• Agile Methodology
• Auditing
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Lean Six Sigma
• Process Improvement
• Project Management
• SAP Applications
• Six Sigma Methodology
• Supply Chain
• Workflow Management
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
• Responds to routine issues within established guidelines.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.