SaaS Solutions Engineer

Job Title: SaaS Solutions Engineer (Unifize)

Location: Bangalore (this is a full-time, in-office role, not a remote position)

Salary range: 16L to 30L per annum

Note: Our customers are in the US so this may require you to work non-standard hours and travel occasionally.

Company Overview:

At Unifize , we redefine the “future of work” for life science and manufacturing companies. Instead of using endless email threads 😭😭😭and boring ERPs 🥱, our no-code platform accelerates innovation and slashes cycle-times for knowledge processes.

On top of our platform, Unifize creates a library of reusable solutions for dozens of use cases including:

1. Quality Management System (QMS)
2. Product Lifecycle Management (PLM)
3. Manufacturing Execution (MES)
4. Environment, Health and Safety (EHS)

Please review our extensive case studies and testimonials from customers, who talk about how Unifize is differentiated in the following four key areas:

1. No code process builder
2. Intuitive, chat-based collaboration
3. Low code automation
4. Standard integrations
5. AI roadmap

You should also check out our medical device landing page as well, including the overview video to get a sense of how we currently position ourselves in a particular industry vertical.

The Role:

As a No-code Solutions Analyst at Unifize, you'll use our platform to solve our clients' most burning problems using our no-code process builder. 

This job requires a thorough understanding of regulatory frameworks (eg ISO 9001, ISO 13485, FDA 21CFR 820, etc.) and of knowledge processes (eg. document management, non-conformance handling, procurement, design controls, risk analysis, etc.) and the skills to simplify complex workflows into efficient, compliant digital solutions on Unifize.

You will maintain demonstrable solutions to these workflows, including organizing and managing documentation about them

You will be reporting directly into the founding team and working out of our office in Bangalore. This role may involve travel as our customers are all located in the United States and Canada.

Responsibilities:

• Application configuration:
• Innovate Processes: Figure out clients' specific regulatory and workflow challenges to adapt the Unifize platform for fast and controlled solutions that encourage ongoing improvement.
• Template Creation: Build and enhance solution templates to grow our solutions library, supporting our mission to ease collaborative processes.
• Demonstration: Conduct demos or create videos of the solution and specifically how it solves customer pain points.
• Create Documentation: Write product and solution documentation that can be used as an input to the Sales & Marketing teams for creating assets.
• Onboarding: Create user guides and 
• Continuous improvement: Maintain and improve templates and documentation for easy of use and deployment.
• Gap analysis: Continuously identify solution and product gaps based on customer feedback and competitor analysis. Work with product managers and engineers to solve gaps in workflows.
• Customer Collaboration: Directly engage with clients to understand their needs, driving change that aligns with our goal of flexible collaboration.
• Internal Synergy: Work closely with product and marketing teams to help in creating solution guides and marketing materials that represent Unifize's mission and values.
• Strategic Alignment: Make sure all activities align with Unifize’s strategic goals, focusing on innovation, collaboration, and measurable results.

Qualifications:

• Bachelor’s degree in a technical field (eg Computer Science, Mechanical/Electrical/Industrial Engineering) or business (MBA or related), 
• At least 5 years experience in life sciences or a related regulated industry or in a service business that has supplied quality software or services. Note that work experience with solid achievements are given preference over educational background.
• Manufacturing experience a plus
• Software implementation a plus
• Entrepreneurial experience is a huge plus
• History of traveling to the US is a plus
• Solid understanding of regulatory standards, at least as they apply to QMS software (e.g., ISO 13485, Part 11, ISO 9001, CFR Parts 210 & 211), and the ability to navigate these within the context of process improvement.
• Demonstrated experience in technical business analysis, ideally within the life science sector or similar regulated industries.
• Exceptional customer engagement skills, with the ability to translate complex requirements into tangible solutions.
• Familiarity with no-code platforms and an appreciation for the principles of continuous innovation and iterative design.
• Exceptional technical documentation and/or content writing skills

Why Unifize?

• Impact: Join us in our quest to revolutionize quality management and process efficiency in the life sciences and manufacturing sectors.
• Innovation: Be at the forefront of a movement that champions agile, flexible, and transformative change.
• Growth: Thrive in an environment that values continuous learning and personal development.

Application Process:

1. Interested candidates should submit a resume and a cover letter highlighting their experience and fit for the role. Applications are to be sent to [Insert Application Email/Link].
2. Selected candidates will be required to go through 3 rounds of interviews and an assignment:
1. Screening Call
2. Technical Interview
3. Candidates will be asked to complete a work-related assignment after the technical interview. The assignment is expected to take 3 to 4 hours to complete. If you are not prepared to do this assignment, please do not apply.
4. Selection Interview (maybe more than one interviewer or split into sessions)

Questions you WILL GET ASKED:

1. Why are you applying for a job now
2. What are your relevant work experience esp. highlighting demonstrable achievements
3. Why do you want to work at Unifize / What does Unifize do?