Software Analyst

JOB DESCRIPTION

As a Support Analyst, the candidate would be responsible to act as an SME for critical manufacturing IT applications.

RESPONSIBILITIES

Analyse, troubleshoot production incidents

Monitor health status of applications

Problem Investigation and Root cause analysis

Perform application deployments

Develop monitoring solutions with latest monitoring tools (Splunk, Dynatrace, WhatsUp Gold etc..)

Process automation through tools like Pega

Actively participate in all team agile ceremonies

Communicates with the business customers, Plant IT, ITO Operations team and Global support teams on a day-to-day basis and resolves incidents.

Lead & support problem management and drive for efficiency.

Ensure adherence to CTQ in production support engagement.

Ensure that appropriate security and controls are adhered .

Ensure appropriate use of Ford IT processes, tools and methodologies within application.

Documentation handling (Product specification, User Guides, Product Change Notice etc.)

Guides and coach's other Support Analyst on product teams.

Organize team learning events.

QUALIFICATIONS

Bachelor's Degree