Change Coordinator

Job Description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997. 

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.

Middleware and Databases – Manager’s assistant

In order to be stronger in our operation part we are looking for a manager’s assistant in Middleware and databases topics. Inside the CoC Database team, you will work in an international context on the maintenance in operational condition and deployment of the database servers for which we are responsible.

Your role is mainly to assure that our change or delivery requests are properly delivered on time or communicate with customer to inform about additional days due to technical blockers. In addition, you act as change planner about manual changes or requests filling the team change calendar. You work to create or update Processes document closely with Team manager to help the team to work and manage on time our customer requests.

• Work using ticketing tool (Service Now) adding all required information for on-time delivery.
• Communicate with customers to request information, share information with them or define a priority.
• Daily follow-up of Estimated Time of Arrival of requests.
• Daily follow-up of priority of ticketing queue.
• Plan request once tickets are assessed by experts.
• Plan production base migrations according to the outcome of discussions with the business.
• Ensure and maintain the rotation schedule for migrations requiring production downtime.
• As far as possible, use the different shifts of the operational teams to avoid night shifts.
• Ensure that no tickets are forgotten or not visible from our execution dashboards.
• Use customer contact information in our CMDB (update if needed).
• Work each year about customer satisfaction analysis creating, publishing, and analyzing Net Promoter Score.

Qualifications

• ITIL certified or equivalent significant experience.
• Strong organizational skills.
• Strong customer oriented.
• Very reactive and dynamic.
• Ability to listen, gather and understand information about people and situations, quickly.
• Excellent attention to detail and quality.
• Global company experience.
• Experienced working globally for multinational teams.
• Communication and team player ability.
• Systems Thinking - the ability to see how parts interact with the whole (big-picture thinking).
• Proven experience of acting in infrastructure/operations/project teams.
• Service Now usage experience.

Language skills and expected level:

• Fluent English required.