Delivery Lead/ Delivery Manager-Salesforce Admin - Hiring Immediately

We are searching for a competitive Delivery Lead/ Delivery Manager-Salesforce Admin to join our growing team at Acuity Knowledge Partners in New Delhi Delhi
Growing your career as a Full Time Delivery Lead/ Delivery Manager-Salesforce Admin is an amazing opportunity to develop productive skills.
If you are strong in teamwork, communication and have the right mindset for the job, then apply for the position of Delivery Lead/ Delivery Manager-Salesforce Admin at Acuity Knowledge Partners today!

Acuity Knowledge Partners Acuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms, consulting companies and more. For more details, please visit Position Title Delivery Lead / Delivery Manager Experience Level 8+ Years Department-Sales Operations Location-Gurugram Position reports to-Associate Director GSO Job purpose: Acuity is looking to hire an experienced Salesforce Administration Professional who would be a part of its Sales Operations team. He / She would play a vital role in owning / managing salesforce CRM and providing end to end administrative solutions, constantly improving and enhancing our existing CRM processes, UI/UX, Reporting & Dashboarding and further promote adoption. As a critical salesforce.Com team member, individual should be able to understand the existing system setup, suggest best practices / process improvement solutions aligned with the company’s CRM objectives and further provide solutions with clear CRM ownership. Job responsibilities Identifying and gathering user requirements and suggest best practices and scalable solutions for better user experience. All tasks related to user license management – new user setup, deactivation, profile permission, sharing rules etc. Salesforce configuration changes including – workflows, assignment rules, role hierarchy, approval processes, basic trigger, page layouts, process builder, sharing settings and dashboards and reports etc. Liaise with Sales, Finance and Delivery owners to prepare the various reports in a timely and accurate manner Frequent Org health checkup to identify underutilized or unused platform features. Doing security reviews and updating any new versions of different tools, certificates etc. Liaising with stakeholders to understand their user experience and taking feedback for system upgradation. Drafting and executing the plan to implement the required changes. Owning CRM data management process to improve data quality. Responsible for data management, data migrations (Via Data loader), data security, and data backup process. Check user adoption and constantly working on automations of processes for better user experience. Provide day-to-day support and problem resolution, including managing bug/feature request queue, troubleshooting and escalating issues when needed, and documenting and improving processes. Providing training and required support to new joiner. Also, proactively communicating with users regarding new features implemented. Maintain and update Salesforce related documents including design and technical document, User Manual etc. Liaise with the AMC vendor for ongoing issue resolution, testing and platform improvement. Key Competencies 8+ years of experience as Salesforce Administrator, should have experience on Sales Cloud. Salesforce.Com. Any CRM related project management would be an added advantage. Bachelor / Post graduate degree is a must. Salesforce CRM Administration certification is a mandatory requirement. Any other certification e.G. Advanced Administrator will be an added advantage. Will be positive to have fair understanding related new developments and enhancement requirements within Salesforce.Com. Possess exceptional verbal and written communication skills as well as the ability to communicate effectively at all levels of the organization so strong stakeholder management is a must. please share your resume on

Benefits of working as a Delivery Lead/ Delivery Manager-Salesforce Admin in New Delhi Delhi:

● Company offers great benefits
● Company offers career progression opportunities
● Attractive package