Process Trainer - Hiring Immediately

We are searching for a confident Process Trainer to join our growing team at Firstsource in New Delhi Delhi
Growing your career as a Full Time Process Trainer is an incredible opportunity to develop excellent skills.
If you are strong in adaptability, creativity and have the right mindset for the job, then apply for the position of Process Trainer at Firstsource today!

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.To know more about Firstsource please visit our website location : Malad, MumbaiPosition : Senior Process Trainer Collections ProcessDivision : BPOExperience : 2-5 years of experience Collection process training.Key Performance Indicators§ Deliver process training to the new hires§ Conduct training sessions and refresher trainings on the floor§ Conducting Mock calls / reports and role plays during the classroom training§ Attrition Management – End to End yield§ Managing trainee discipline & follow up on absenteeism§ Share knowledge transfer of floor experiences§ Manage trainee expectations during classroom training§ Address all process related queries during classroom training§ To ensure the whole batch clears the assessment and graduates to the floor§ Updating reports§ Preparing and updating the training modules as per requirements§ To maintain a good training quality§ Manage performance of trainees throughout the training and even during the initial stage of taking live calls /emails and ensure good through-putsRequired: Required: Undergrad /Graduate in any discipline with 2-4 years of work experience with some previous experience in a similar role.Contact detailsReena BaldotaEmail

Benefits of working as a Process Trainer in New Delhi Delhi:

● Company offers great benefits
● Company offers career progression opportunities
● Competitive salary