Process Trainer (Urgent) - Hiring Fast

We are on the lookout for a brilliant Process Trainer (Urgent) to join our passionate team at Earnyoung in Mumbai Maharashtra
Growing your career as a Full Time Process Trainer (Urgent) is a terrific opportunity to develop exceptional skills.
If you are strong in persuasion, creativity and have the right personality for the job, then apply for the position of Process Trainer (Urgent) at Earnyoung today!

Company Name - First Credit ITES Pvt. Ltd Job Role: Process Trainer Salary - 5 to 6 LPA Experience: 1 Year Mode: Work From Office Shift Timings: 7PM to 4AM IST (US Shift) Address: GHATKOPAR- W MUMBAI MH 400086 (candidates needs from Mumbai only) Job Description: 1. Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. 2. Preparing procedures and policies and appropriate agent conduct. 3. Scheduling and conducting training sessions on various call center topics to prepare and support new employees. 4. Training experienced employees on new or updated call center procedures to improve their performance. 5. Observing the daily operations of call center employees and identifying any areas of improvement. 6. Liaising with other departments to conduct on-the-job coaching. 7. Measuring the effectiveness of training sessions and preparing individual or team progress reports. 8. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction. Trainer Requirements: 1. Additional certification in business leadership, eLearning software, or adult education and training is an added advantage. 2. At least 1 year’ experience working as a call center trainer in 3rd party US-based collections. 3. Familiar with learning management systems. 4. Strong teaching abilities and mentoring skills. 5. Good communication, interpersonal, and conflict resolution skills. 6. Ability to provide leadership to personnel in a fast-paced and stressful work environment. 7. Ability to train with presentations, videos, and hands-on exercises. 8. Ability to work during all shifts. 9. Must have a good knowledge of MS applications.

Benefits of working as a Process Trainer (Urgent) in Mumbai Maharashtra:

● Excellent benefits
● Opportunities to grow
● Competitive salary