Salesforce Support Manager - Urgent Hiring

We are hiring a competitive Salesforce Support Manager to join our productive team at Yotta Data Services Private Limited in Mumbai Maharashtra
Growing your career as a Full Time Salesforce Support Manager is an amazing opportunity to develop productive skills.
If you are strong in cooperation, critical thinking and have the right drive for the job, then apply for the position of Salesforce Support Manager at Yotta Data Services Private Limited today!

Position - Support Manager (Salesforce)

Location - Mumbai (Powai)

Experience : Minimum 5+ Years

Qualifications : Master’s or Bachelor’s degree in computer science or equivalent; ITIL certification will be added advantage

Primary Responsibilities:L1 and L2 Support to CRM & ITSM end users.Resolving day to day queries of the end userCoordination with support agency for issue resolutionIdentify potential requirements from the issues bugs reported by the users that can be converted into requirements for future development.End User Training and facilitate system adoption.Responsible for support and coordination of integration with other business applications like ERP (SAP) and ITSM system.Identify Process Gaps, New features, functionalities and propose solution.Development / Customization in systemChange and Release Management for new releases / customizations.

Required Technical Skills:Working knowledge of Salesforce AdministrationHands on experience in working on any industry standard CRM and ITSM tools.Good knowledge on MS Office applications.

Other Skills / Preferences:Excellent Communication and PresentationStrong in Process, documentation and methodologicalDevelopment and updating of training content.Motivated self-starter capable of working in a team environment as well as individually without direct supervision.

Benefits of working as a Salesforce Support Manager in Mumbai Maharashtra:

● Learning opportunities
● Company offers career progression opportunities
● Competitive salary