Service Delivery Manager - Urgent

We are looking for an expert Service Delivery Manager to join our high calibre team at Intuitive.Cloud in New Delhi Delhi
Growing your career as a Full Time Service Delivery Manager is a fantastic opportunity to develop relevant skills.
If you are strong in project management, cooperation and have the right personality for the job, then apply for the position of Service Delivery Manager at Intuitive.Cloud today!

About us:Intuitive.Cloud is one of the fastest-growing (INC 5000, CRN) Cloud & SDx solution and services companies supporting enterprise customers on a global scale. Intuitive is an "Engineering Company" delivering measurable value and key business outcomes.Intuitive Superpowers:- DataOps & AI/ML- Cloud Native, AppSecOps, DevSecOps- Cloud Migration & Transformation- Cloud FinOps- Cybersecurity (App/Data/Infra) & GRC- SDx & Digital WorkspaceWe are proud to partner with some of the world's leading enterprises and serve 200+ customers across different industry verticals. We have achieved many milestones along the way, including being recognized as a top-10 fast-growth 150 IT company in the Americas by CRN in 2022 and being named one of America's fastest-growing private companies by INC 5000 in 2022. That’s not all! Even CIO Review awarded us as the Most Promising Cloud Migration Company and Artificial Intelligence Solutions Provider in 2022.About the job:Title – Service Delivery ManagerStart date: ImmediatePosition Type: FTE/ PermanentWork Time Zone: Eastern Time Zone (6 PM to 3 AM IST)Location: Remote across IndiaResponsibilitiesDelivery Operationso Be on top of tickets and ensure they are worked as per the SLA along with right status, follow up with relevant stakeholderso Follow up with the relevant groups on tickets pending resolutiono First point of contact for Managed Services from operations point for both internal stakeholders and customerso Own service reviews with customers & internal stakeholderso Responsible for ensuring of transitioning of accounts to and out of Managed Services along with ownership of Knowledge transfer and transition activitieso Should be able to co-ordinate with all stakeholders for RCA report for major incidentso Ensure scheduled activities are tracked and executed as per the scheduleo Should be able to help to perform ad-hoc related activities as and when requiredo Perform quality checks and provide input process governanceo Own customer specific design documents and runbooks to define / re-define / enhance as neededo Provides feedback to team members on customer satisfactiono Ensures staffing demand from customer is communicated and met including support for on-call needs.Customer Successo Ensure on timely reports (Weekly, Monthly) to internal and external stakeholderso On-boarding of new customer with checklist within process and tools (Ticketing, Monitoring and any other associated)o Closure of Projects with checklist to ensure all closure documentation and internal case studies, win notes are shared with internal and external stake holderso Ensure time and efforts is done properly by tech team and report any observations to relevant stakeholderso Own changes in customer environment and be the first approver internallyo Ensure the tasks are updated in tool and accurate in providing the status of health of customer engagemento Delivery Dashboards and its metrics are maintained and ensure process adherence as per objectivesRequirementsMust haveo 10+ years’ overall experience in IT Infrastructure or cloud managed services within MSP practiceo Must have worked in customer facing roleo Excellent communication, collaboration and strong reporting skillso Good working knowledge & understanding of service management process and toolso Experience in one of Azure or GCP along with AWS is requiredGeneralo Minimum Bachelor’s degree (3 year) in Computer Studies or Business Admin. Or equivalento Self-Motivator, able to work alone and take ownership of responsibilitieso Be able to prioritize and follow up issues with method and efficiencyo Good level of autonomy

Benefits of working as a Service Delivery Manager in New Delhi Delhi:

● Excellent benefits
● Advancement opportunities
● Attractive package