Telephone Operator - Urgent Role

We are looking for a remarkable Telephone Operator to join our stellar team at The St. Regis Goa Resort in New Delhi Delhi
Growing your career as a Full Time Telephone Operator is an amazing opportunity to develop useful skills.
If you are strong in problem-solving, decision-making and have the right personality for the job, then apply for the position of Telephone Operator at The St. Regis Goa Resort today!

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information. Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals withdisabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones usingappropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Benefits of working as a Telephone Operator in New Delhi Delhi:

● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package