4221 - Customer Engineering Manager

We are looking for a Customer Engineering Manager who will be largely responsible for leading and supervising a team of engineers as they develop, test, modify, and create solutions to technical problems. You are expected to understand the business requirements, partner products, services, and integrate the same with our platforms, products & features. You will be involved in building up infrastructure to help run businesses of our Enterprise customers more efficiently

A Day in the Life

Core Responsibilities

● Supervise and lead engineers, scientists, and quality analysts

● Direct and coordinate production, operations, quality assurance, testing, and maintenance

● Work closely with partners, professional services, analytics and other engineering groups for defining, designing, and delivering solutions

● Write product requirement documents

● Own and drive technical projects and provide leadership to a group of engineers in an innovative and fast-paced environment

● Implement and track development timelines

● Negotiate feature sets with the development leads and product teams

Success Metrics 

The CEM will be measured on:

• On-time, high quality delivery of contractual commitments
• Low rework and post go live defect rates
• Documentation, intake and delivery hygiene compliance
• Delivery CSAT for implementation and go live experience

● Technical Project Management, Stakeholder Management, and strong communication

skills

● Experience with delivering small, medium and large integration and Data analytics projects

● Minimum 8+ years of experience in ETL, Data Warehousing/Data Analytics, Business Intelligence, Data visualization tools along with technical project management experience

● Experience working with cross-functional teams, from IT to software engineering to business domains

● Hands-on experience in extracting data using SQL, NoSQL and analyze it

● Familiarity with data inspection tools and creating mapping documents

● Basic experience with scripting (Shell, Perl, Python)

● Understanding of REST APIs, Web services, and service-oriented architectures

● Knowledge of challenges and benefits of data extraction in In-Premise and Cloud deployments

● Relevant experience in Project Good into Agile Methodology.

What Org's Would You Drive?

The Customer Engineering department is involved in all Delivery focussed Engineering Activities at Innovaccer. And we are on a mission to build the World's Best Healthcare Data Activation Platform and Build Best in Class SaaS applications over the platform to the right the wrongs of the Healthcare Technology.

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
• 
  

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

For any additional information, please visit the below websites:

E-Verify

Right to Work (English)

Right to Work (Spanish)

Disclaimer: 

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.