5 Yrs Exp In Travel Industry - Fulfillment Partner

We’re looking for a hands -on, detail -oriented Fulfillment Partner who thrives in a fast -paced environment, loves solving problems quickly, and can work closely with both operations and tech teams to improve efficiency and automation.

What You’ll Do

• Monitor daily booking, cancellation, and refund queues
  

• Coordinate with fulfillment partners to resolve operational issues
  

• Identify opportunities for automation and collaborate with the tech team to execute them
  

• Support the Business Development (BD) and Tech teams with travel domain knowledge
  

• Prepare reports, dashboards, and analytical insights for process optimization
  

• Assist during critical issues, ensuring smooth and timely resolutions
  

Requirements

Core Experience

• 5+ years experience in travel operations
  

• Strong knowledge of airline booking, ticketing, amendments, cancellations, and refund processes
  

• Deep expertise in GDS systems (e.g., Amadeus, Sabre, Galileo)
  

Technical Skills

• Proficient in Excel (VLOOKUP, pivot tables, formulas, reporting)
  

• Ability to perform data analysis and create operational insights
  

• Experience identifying process gaps and proposing automation ideas
  

Soft Skills

• Strong coordination and communication abilities
  

• Quick problem -solving mindset; able to act fast under pressure
  

• Ownership -driven, reliable, and comfortable handling critical real -time issues
  

• You believe: fast = trust, and clarity = conversion
  

Benefits