811-CEC Officer-Credit Card_Digital Banking Kotak 811_0109_5031_1001045

811 Digital – Inbound Officer

Job Description

• Assisting in resolving customer queries through Inbound Calls


• Contacting potential or existing customers to inform them about a product or service using scripts


• Answering questions about products or the company


• Asking questions to understand customer requirements and close sales


• Providing information to customers.


• Monitoring sales performance.


• Closing sales deals.


• Keeping a record of calls and relevant details.


• Go the “extra mile” to meet sales quota and facilitate future sales


• Keep records of calls and sales and note useful information


• Make sales or recommendations for products or services that may better suit customer needs


• Adhere to all company policies and procedures

 Requirements 

• Graduate with decent English communication.


• Candidate should have a pleasing personality and should be presentable.


• Should be dedicated and display integrity.


• Willingness to learn with an attitude of continuous improvement.


• Willing to work in rotating shifts


• Experience in inbound voice process