Account Management - Manager

Key Responsibilities

Account Management & Customer Success

• Own
  end -to -end customer relationships, ensuring high satisfaction, retention,
  and engagement.
  
• Track
  and improve Voice of Customer (VOC) and Net Promoter Score (NPS) metrics.
  
• Proactively
  manage at -risk (RED) accounts and drive recovery plans.
  
• Lead
  stakeholder interactions, identify engagement gaps, and strengthen client
  relationships.
  
• Plan
  and execute customer engagement initiatives, events, and milestone
  communications.
  

Program Management Office (PMO) & Delivery Governance

• Drive
  program delivery excellence, ensuring projects meet quality, timeline, and
  budget objectives.
  
• Monitor
  project financials, cost tracking, and profitability.
  
• Ensure
  adherence to project management best practices, tools, and governance
  frameworks.
  
• Facilitate
  audits, track deviations, and ensure timely closure through corrective
  actions.
  
• Coordinate
  with cross -functional teams and vendors to ensure seamless execution.
  

Business Enablement & Sales Operations

• Manage
  CRM systems to ensure data accuracy, pipeline visibility, and reporting
  consistency.
  
• Support
  sales forecasting, pipeline tracking, and performance monitoring.
  
• Coordinate
  quote generation, proposals, order processing, and follow -ups on leads and
  renewals.
  
• Partner
  with Account Managers on renewals, upsell opportunities, and retention
  strategies.
  
• Collaborate
  with Finance on invoicing, payment tracking, and financial accuracy.
  
• Standardize
  sales processes, templates, and tools to improve efficiency and
  scalability.
  

Data Analytics & Power BI

• Design
  and develop interactive dashboards and reports using Power BI.
  
• Track
  key metrics including sales performance, conversion rates, customer
  health, and program KPIs.
  
• Analyze
  data to identify trends, risks, and opportunities for business growth and
  operational improvement.
  
• Integrate
  data from multiple systems (CRM, financials, project tools) into unified
  dashboards.
  

Requirements

Requirements

• Strong
  understanding of project management frameworks and customer lifecycle
  management.
  
• Hands -on
  experience with Power BI (dashboard creation, data modeling,
  visualization).
  
• Experience
  working with CRM tools and sales reporting systems.
  

Qualifications

• Bachelor’s
  degree in Engineering, Computer Science, Business, or related field.
  
• MBA /
  PGDBM (Sales, Marketing, or Operations) preferred.
  

Benefits