Account Manager (Client Services)

Job
Description – Account Manager (Client Services)

About the
Company

We are seeking an experienced and dynamic Account Manager – Client
Services to manage key client relationships, oversee campaign execution, and
lead a team of client servicing professionals. The role acts as a bridge
between strategic account planning and operational delivery, ensuring campaigns
are executed seamlessly while maintaining high levels of client satisfaction.

The ideal
candidate will possess strong client servicing expertise, excellent project
management skills, and the ability to lead teams in a fast-paced marketing and
brand activation environment.

Key
Responsibilities

Client
Relationship Management

• Serve as the primary point of
  contact for assigned client accounts.
  
• Manage client communications,
  project updates, deliverables, and issue resolution.
  
• Build and maintain long-term
  client relationships through proactive engagement.
  
• Ensure high levels of client
  satisfaction and retention.
  

Campaign
& Project Management

• Translate client briefs into
  actionable campaign plans.
  
• Coordinate end-to-end execution
  of marketing, activation, and experiential campaigns.
  
• Monitor timelines, budgets,
  deliverables, and project milestones.
  
• Ensure campaigns are delivered
  on time, within budget, and aligned with client expectations.
  

Cross-Functional
Coordination

• Collaborate closely with
  Creative, Operations, Production, and Finance teams.
  
• Ensure accurate briefing and
  seamless internal communication.
  
• Resolve operational bottlenecks
  and escalate critical issues when necessary.
  
• Drive efficient execution across
  multiple stakeholders.
  

Reporting
& Documentation

• Maintain campaign trackers,
  client records, approval documents, and project reports.
  
• Prepare periodic status reports
  and performance updates for management.
  
• Ensure all documentation remains
  accurate, organized, and audit-ready.
  

Behavioral
Competencies

• Strong Leadership & Team
  Management
  
• Excellent Communication &
  Interpersonal Skills
  
• Client-Centric Approach
  
• Problem Solving & Decision
  Making
  
• Time Management & Organizational
  Skills
  
• Attention to Detail
  
• Accountability & Ownership
  
• Ability to Work Under Pressure
  

Qualification
& Experience

• Bachelor's Degree in Marketing,
  Business Administration, Communications, or a related field.
  
• MBA or Postgraduate
  qualification preferred.
  
• 5–8 years of experience in
  Client Servicing, Account Management, Brand Activation, Advertising,
  Events, or Marketing Services.
  
• Proven track record of managing
  multiple client accounts and delivering successful campaigns.
  

Compensation
& Growth

• Competitive salary based on
  experience and capability.
  
• Opportunity to lead key client
  portfolios and strategic projects.
  
• Career progression within a
  fast-growing integrated marketing and brand activation organization.
  

Requirements

Behavioural
Competencies

• Strong Leadership & Team
  Management
  
• Excellent Communication &
  Interpersonal Skills
  
• Client-Centric Approach
  
• Problem Solving & Decision
  Making
  
• Time Management & Organizational
  Skills
  
• Attention to Detail
  
• Accountability & Ownership
  
• Ability to Work Under Pressure
  

Qualification
& Experience

• Bachelor's Degree in Marketing,
  Business Administration, Communications, or a related field.
  
• MBA or Postgraduate
  qualification preferred.
  
• 5–8 years of experience in
  Client Servicing, Account Management, Brand Activation, Advertising,
  Events, or Marketing Services.
  
• Proven track record of managing
  multiple client accounts and delivering successful campaigns.
  

Benefits