About the Role

We are seeking a proactive and client-focused Account Manager to support the end-to-end success of our clients—from onboarding to long-term relationship growth. You will act as the strategic point of contact for assigned accounts, ensuring smooth implementation, adoption, and continuous value delivery from our AI-powered platform.

We are seeking a proactive and client-focused Account Manager to manage client relationships to support the end-to-end success and oversee organic (unpaid) social media content and support the end-to-end success of our clients. You will act as the strategic point of contact for assigned accounts, ensuring smooth implementation, adoption, and continuous value delivery from our AI-powered platform.

This is a cross-functional role that interfaces with Sales, Customer Success, and Product teams to provide an exceptional client experience in a fast-paced, early-stage SaaS environment.

Location: Remote (Preference for U.S. time zone overlap)

Key Responsibilities

Client Onboarding & Relationship Management

- Lead onboarding activities including kickoff calls, success planning, and implementation tracking

- Serve as the primary liaison for client communications, guiding them through the pilot and rollout journey

- Monitor usage, engagement, and health metrics to ensure adoption and retention

- Conduct regular check-ins, performance reviews, and QBRs with clients

Cross-Functional Coordination

- Work closely with internal teams (Sales, Product, Designers, and Content Creators) to ensure timely delivery of client requests and campaigns

- Communicate client needs and feedback to influence product development and service enhancements

Success & Expansion

- Identify upsell and cross-sell opportunities within existing accounts

- Maintain high levels of client satisfaction and support renewal efforts

- Analyze client data to uncover insights that improve the customer experience and outcomes

Reporting & Documentation

- Maintain accurate records in CRM (HubSpot/Salesforce preferred)

- Prepare account status reports and updates for internal stakeholders

- Ensure smooth handovers between onboarding and success teams

Qualifications

Must-Have:

- 2–4 years of experience in Account Management in organic social media – Unpaid, Customer Success, or Client Services, preferably in a SaaS or martech environment

- Strong understanding of digital marketing, CRM workflows, and B2B client management

- Excellent communication, problem-solving, and relationship-building skills. and experience in social media account management

- Experience using platforms like HubSpot, Salesforce, or equivalent CRM tools

- Comfortable working independently in a remote, fast-moving startup culture

Nice-to-Have:

- Exposure to AI tools, martech, or content automation platforms

- Background working with multi-location clients or franchise businesses

- Familiarity with analytics tools (Looker, Tableau, Metabase, etc.)

Success in This Role Looks Like:

- Seamless onboarding with pilot milestones met on schedule

- High client engagement and satisfaction scores

- Timely escalations and resolutions of issues

- Expansion and renewal of client accounts

How to Apply

Submit your résumé or LinkedIn profile along with a brief note explaining why you're a fit for this role. Candidates may be asked to provide a brief case study or walk-through of a past revenue or onboarding process they helped improve.