Salary :
Activate JobCopilot
Key Responsibilities
Own and manage a portfolio of existing customer accounts across the post-sales lifecycle.
Develop account growth strategies to drive expansion revenue within assigned accounts.
Identify and execute upsell, cross-sell, and account expansion opportunities.
Conduct regular business reviews and strategic account planning sessions with customers.
Build and maintain relationships with key stakeholders, decision-makers, and executive sponsors.
Act as the primary point of contact for customer escalations and commercial discussions.
Drive contract renewals and support negotiation discussions to ensure long-term partnerships.
Monitor account health, customer engagement, and adoption trends to proactively address risks.
Collaborate with internal teams including onboarding, implementation, support, product, and delivery to ensure customer success.
Maintain accurate account plans, opportunity pipelines, forecasts, and CRM records.
Required Experience
3–7 years of professional experience in Account Management, Key Account Management, Customer Success, Client Success, or Customer Relationship Management roles.
Experience managing a book of business consisting of SMB / Commercial / Mid-Market accounts.
Proven ownership of revenue expansion targets, account growth metrics, or renewal quotas.
Experience managing customer renewals and commercial discussions.
Track record of growing customer accounts through relationship-driven sales approaches.
Experience working in B2B software, SaaS, enterprise technology, software products, or technology services environments.
Experience engaging with multiple stakeholders across business, operational, and leadership functions.
Qualifications
Strong Communication skills.
Strong understanding of account planning and customer lifecycle management.
Excellent stakeholder management and relationship-building skills.
Strong negotiation, presentation, and business communication abilities.
Ability to identify customer needs and translate them into commercial opportunities.
Ability to independently manage customer conversations, priorities, and commercial outcomes.
Experience supporting customer onboarding and adoption initiatives.
Exposure to subscription-based, recurring revenue, or SaaS business models.
Experience working in fast-paced, high-growth technology organizations
Account Management, Key Account Management, Strategic Account Management, Customer Success, Client Success, Customer Relationship Management, Customer Retention, Revenue Expansion, Upselling, Cross-Selling, Renewal Management, Contract Renewals, Expansion Revenue, Account Growth, Stakeholder Management, Enterprise Accounts, Mid-Market Accounts, Customer Engagement, Customer Adoption, Customer Lifecycle Management, Account Planning, Business Reviews, Churn Reduction, Relationship Management, SaaS, Software Sales, Technology Sales, B2B Software, Enterprise Software, Solution Selling, Consultative Selling, CRM, Salesforce
What We Offer
- Opportunity to play a key role in a rapidly growing startup.
- Exposure to cutting-edge AI and SEO technologies.
- Collaborative work environment with a focus on innovation.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!
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