Account Manager, SMB

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

We are looking for a Talent Solutions Account Manager to join our team in tapping into potential client opportunities, generating new business, as well as managing client relationships as a trusted advisor and bringing value to our customers. You will strategically approach target companies and teams, identify the best technology options and sell corporate solutions for recruitment. Although you strive to meet and exceed quota, you will always act as the clients’ internal advocate and in the best interest of the clients. 

Responsibilities:  

• Effectively execute a high volume of contract renewals that maximize value, while protecting and developing the customer relationship 
• Own, drive and manage a series of touchpoints with your customers, throughout the life of their contract, to ensure consistent engagement & education on LinkedIn’s evolving solutions. 
• Identify customers’ business objectives, uncover roadblocks, and multithread to establish a strategic partnership · Cross-sell LinkedIn’s portfolio of Talent & Learning Solutions, aligned with the business goals & outcomes of your customer. 
• Accurately maintain a quarterly forecast of renewals in your territory 
• Develop and execute a strategic plan for the territory and document and distribute competitive information. 
• Leverage peers & manager to help problem-solve, ramp-up, & close deals. Effectively utilize sales processes and tools  
• Invest in colleagues and give coaching and advice when you see an opportunity for improvement. 
• Work to develop and circulate the set of best practices that will be the foundation of this team. 
• Listen to the needs of the market and share insights with product and marketing team. 
• Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge. 

Basic Qualifications: 

• 3+ years of experience in sales or account management 

Preferred Qualifications: 

• Proficiency in MS Office (Outlook, Excel, Word and PowerPoint) 
• Experience with recruiting/HR software, SaaS opportunities and Salesforce.com 
• Strong understanding of the talent acquisition/staffing agency industry 
• Solid negotiation skills that allow for value-based contract negotiations at the senior level 
• Excellent communication and project, time and customer management skills 
• Demonstrated ability to find, manage and close Enterprise businesses in an evangelistic sale environment.   

Suggested Skills:

• Consultative Selling
• Customer-Centric Approach
• Growth Mindset
• Collaboration
• Time Management

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